Shipping and Delivery Policy
Effective Date: 14-Aug-2024
Thank you for visiting and shopping at RIVERIA ADVENTURES PRIVATE LIMITED. We are committed to providing you with an excellent shopping experience. The following terms apply to all orders placed through our website, https://riveriainternational.com/ (the “Site”).
- General Information
– Order Processing: Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
– Shipping Locations: We currently offer shipping to addresses within India. If you wish to ship to an international address, please contact us directly for further assistance.
– Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates may vary depending on the destination, weight, and dimensions of the items ordered.
- Delivery Timeframes
– Standard Delivery: The estimated delivery time for standard shipping is [7-10] business days from the date of shipment. Delivery times may vary depending on your location and unforeseen circumstances (e.g., weather delays, carrier issues).
– Express Delivery: If you require faster delivery, we offer express shipping options at an additional cost. The estimated delivery time for express shipping is [2-5] business days from the date of shipment.
– Tracking: Once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your shipment.
- Order Delays
– Unforeseen Delays: While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as customs processing, natural disasters, or carrier delays. We will do our best to keep you informed of any delays.
– Incomplete or Incorrect Information: Please ensure that your shipping address and contact information are accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at the time of purchase.
- Order Cancellations and Changes
– Before Shipment: If you need to cancel or modify your order before it has been shipped, please contact us immediately. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, it cannot be changed or canceled.
– After Shipment: If your order has already been shipped, please refer to our [Cancellation and Refund Policy] for information on returns and refunds.
- Damaged or Lost Shipments
– Damaged Items: If you receive a damaged item, please contact us within [48 hours] of receiving your order. Provide your order number, a description of the damage, and any supporting photos. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
– Lost Shipments: If your order is marked as delivered but you have not received it, please contact us immediately. We will assist in investigating the matter with the carrier and take appropriate action.
- International Shipping
– Customs, Duties, and Taxes: Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer’s responsibility and must be paid upon receipt of the shipment. We are not responsible for any delays caused by customs processes.
- Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
RIVERIA ADVENTURES PRIVATE LIMITED
Building No: 16/370, Pulinkunnu,
Kuttanadu, Alappuzha,
Kerala – INDIA. PIN: 68 85 02
Email: info@riveriainternational.com
riveriaadventures@gmail.com
